Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@rvmp.co. If accepted, you will be responsible for returning the item back to us. Please note that returns will need to be sent to the following address: 830 Kinnear Rd, Columbus OH, 43212
You can always contact us for any return question at support@rvmp.co.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rvmp.co.
Cancellations
We understand that plans can change! At FlexPower, we work quickly to process and ship orders so you can receive your products as soon as possible.
If you need to cancel or modify an order, please contact our customer service team as soon as possible at support@rvmp.co. We will make every effort to accommodate your request, but cancellations and changes are not guaranteed once an order has been placed.
Once an order has been processed, packaged, or shipped, we may no longer be able to cancel or modify it. If your order has already shipped, we may attempt to intercept the package with the shipping carrier, although successful interception cannot be guaranteed.
If we're unable to cancel your order, you may request a return in accordance with our Return & Refund Policy. For change-of-mind returns, items must meet our return eligibility requirements, and customers are responsible for return shipping costs.
Your order is not considered canceled until you receive confirmation from FlexPower. If your cancellation is approved, any payment collected for the canceled items will be refunded to your original payment method.
Thank you for your understanding as we work to get your order to you as quickly as possible!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
